Security Ratings Explained
Security Ratings
Explained
X

Hafren Security Ratings

Security Level 1

Entry Level
Fasteners offer protection from vandalism and opportunistic crime. Drivers can be purchased by the general public.

Security Level 2

Enhanced Security
Fasteners are less Common and less Recognizable. Driver Tooling is non-standard and Harder for the general public to buy.

Security Level 3

Medium Security
Rarer (less well-known) products. Supply of driver tooling is controlled, less readily available to buy, enhancing the security of the assembly.

Security Level 4

High Security
Either 1-way permanent fixing, or rare Hafren patented high security products requiring specialist tooling to remove (only available from Hafren approved distributors).

Security Level 5

Maximum Security
Highest security available. Products are either 1-way permanent fixings, or require bespoke exclusive, custom made driver tools to remove.

Delivery & Returns Policy

UK Mainland Deliveries

  • Next Day Delivery (DPD) - Free on orders over £75, or £10 for orders under £75.

Timed Deliveries:

  • Next Day before 12:00pm - £14.50 + VAT
  • Next Day before 10:30am - £34.00 + VAT
  • Saturday before 12:00pm - £36.00 + VAT
  • Saturday before 10:30am - £46.00 + VAT

(UK Mainland excludes Northern Ireland, scilly Isles, Channel Islands, Isle of Man, Scottish Islands and Highlands. Please see below, or contact our team for delivery options in these areas.)

Other UK Regions

  • Scotland Highlands (2-day DPD) - £20.50 + VAT
  • Northern Ireland (1-2 day DPD) - £20.50 + VAT
  • Northern Ireland (1-2 day Parcel Force) - £27.50 + VAT
  • Guernsey/Jersey/Alderney (Next day DPD) - £27.50 + VAT
  • Guernsey/Jersey/Alderney (2-day DPD) - £20.50 + VAT
  • Scilly Isles (2-day DPD) - £20.50 + VAT
  • Isle of Man (2-day DPD) - £20.50 + VAT
  • Republic of Ireland (2-day DPD) - £18.50 + VAT

Order Cut-Off & Surcharges

  • Same Day Despatch: Place orders by 4:30PM
  • No Minimum Order Value: We accept all order sizes, big or small
  • Split Box Surcharge: Orders of less than a full box quantity incur a 25% surcharge

Back Orders

We're happy to accept back orders for out-of-stock items.

  • All back-ordered items will be re-quoted based on current stock items.
  • Standard carriage charges apply.
  • Out-of-stock items under £75 can be sent urgently for a £10 carriage charge or shipped with future orders when available.

Worldwide Shipping

We ship globally using tracked delivery services and can also use your freight account if preferred.

  • Carriage costs vary by country, so online checkout is available for UK orders only.
  • For international orders, call +49 (0)2173 8983 092 or email export@hafrenfasteners.com for a delivery quote.

Returns & Refunds

If you need to return items, contact us within 3 days of invoice date:

  • Call +44 (0)1686 621 300 or email sales@hafrenfasteners.com with your invoice number and details of the items you wish to return.
  • Wait for authorisation and a returns number before sending any goods back. Items returned without authorisation will not be refunded.
  • Goods must be returned with the correct returns number and delivery note.
  • Stock items over 3 months old will only be accepted prior approval.
  • Custom-made or modified items cannot be returned unless faulty or damaged.

Complaints & Damages

Report any issues, including damaged or short deliveries, within 3 days of receipt and confirm in writing within 7 days.

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